Saturday, April 20, 2019

Nothing Special has been replaced ….

My new blog is Nothing Special Too. I finally gave up on the Blogger platform, which Google seems to care very little about in the grand schema of things.

So head on over there to see what’s shaking. I am hoping to be able to blog a lot more once again.

Thursday, November 29, 2018

FEDEX–BREATHTAKING INCOMPETENCE!!!!!

I ordered a Xiaomi Mi A2 a couple of days ago and the estimate was a couple of weeks for shipping. But it turns out that the seller uses FedEx priority, which is an overnight service, so the package was shipped yesterday and arrived in Ottawa today. Staggeringly impressive.

But ……

I got a call at 10:30am that I needed to pay the usual taxes and border ripoffs fees, which I promptly did. The total cost of the phone still came to under $350 USD, which is a steal for such a competent mid-range phone (basically it has a recent generation quad core and runs Android One, which makes it a nice performing phone by any standard).

After paying the fee, we discussed the need for me to be home. I was about to leave when I suggested that maybe a redirect would work better, so we set that up to my office.

Then … the incompetent ones called again in the afternoon and the woman suggested that the redirect would take 24 hours but that the driver could drop it at the door. I asked if the driver could be given special instructions to leave it 6 feet from the door, which puts it out of sight on my porch, and she said yes. So we left it at that.

Now remember this … the fees are paid and there is an arrangement in place to drop the phone several feet from my door. Both as the result of calls I took at work that were initiated by FedEx themselves.


And then the wheels came off …


Knowing that my new phone was sitting on the porch out of sight of the street, I was still nervous. So I left work early (for me at least) and drove home through rather a lot of traffic.

Fun fact – My existing Huawei Nova Plus was working fine all day, but when I picked it up to go home it was stone cold dead. No reaction to buttons or a charger. The timing was staggeringly unlikely, yet there it was. Luckily I was only 30m from my new phone … or was I?

When I walked up to the porch and scanned for the package, I was a bit stunned to see that it was not there.

I turned around and there it was … the dreaded door tag.

I read the tag and it said that fees were owning, coincidentally the exact amount I paid at 10:30am by phone. The tag was left at 2:49pm, so there was no excuse whatsoever. The tag also said that the reason for the tag was that I was not home.

So WTAF??????? I HAD TWO CALLS FROM FEDEX DEALING WITH THESE EXACT ISSUES!!!!!

Such breathtaking incompetence in an organization that should know better. If you are just going to fuck it all up, then please don’t bother interrupting me at work …


So my choices from here … work at home tomorrow to ensure that I receive the package (because the tag says there will be a do over) or drive out tonight to the airport to pick it up at their “center of incompetence” …

Since my phone is stone cold dead, I’m leaning to spending more time and money on their fuckup …

Thanks FedEx … may I never have the bad luck of you handling one of my shipments again …


Chapter 2

I was so angry when I got home that I called the number on the tag. While they made me wait for 15 minutes or so, I started writing this post. About half way through, it finally rang through. I must admit that I was boiling angry by this point so I blurted out the exact scenario in a rather unpleasant manner. But no swearing and no outright yelling. Just a very angry voice and a question as to how I file a formal complaint at the staggering incompetence I was subjected to.

Crickets …

I then suggested that they should be shipping the phone to me tonight!

Crickets …

I waited a couple of minutes listening to the sound of dead air (maybe that was my phone downstairs) …

Click …

Wednesday, August 8, 2018

Published in the Ottawa Citizen tomorrow, 9 August 2018

As always, my thanks to Robbi Hay, editor of the Ourtown section of the Citizen … don’t forget to grab your copy of the paper to see what’s going on in the city over the coming weeks …