As I age, I must admit that my tolerance of mediocrity gets lower each year. The Hilton Suites at Winnipeg Airport has always been my preferred choice when I visit family in my home town, largely as a result of excellent location near both the Assiniboine Park and my parents’ home. But perhaps this is the last year for the suites …
When the boys were younger, I got the suite so they could sleep while I went to the English Gardens or the zoo (or both) without disturbing them. They like to sleep late and this afforded me the perfect opportunity to do some photography. The first few times we stayed here I was very happy with every aspect of the room. A door between the rooms, a central bathroom with lockable access from both sides. What was not to like?
Fast forward to my trip last October. The room configuration was different and sucked … a huge glass mirror covered a hole between the rooms that let every sound pass between. WTF? I don’t need a California kitchen between the rooms. The toilet seat would not stay up … the bathroom door lock was broken … there was never any diet pepsi in the machine on any of the floors … very unimpressive …
This trip, I got a decent deal on Expedia for a much longer trip, although they charged my credit card for the whole room amount well before I left for Winnipeg. When I got here the first night at 1am, there was one spot left in the parking lot and it was in back. I could not access the hotel from the rear door because I did not yet have a room key, so I trudged around to the front. About 1/3 of the way there, I was told that the ballroom entrance was open in the back. Sheesh … trudge trudge trudge …
I had stopped in the morning to reserve a room, complaining to the front desk person about my room from last year and saying that I did not want a room with the hole between the rooms. When I picked up my key, I repeated how much I disliked my previous room. And when I arrived in my room, I found … you guessed it … a mirror on the wall. I was in the same kind of room.
Since I was alone for the first week, this was not all that annoying, so I let it lie – even though the toilet seat would not stay up … sheesh. Then the boys arrived, and we immediately noted that the bathroom door lock was still broken. We had reported that to staff several times during our October stay last year and here we are in August and it is still broken …
Have you figured out the big play yet?
They gave me the *same f’ing room* … the boys confirmed it, although I had suspected by now. The trip down the hall seemed very familiar. So after complaining to everyone how much I hated that room configuration, they gave me the same room. No maintenance has been performed on this room in almost a year.
As for service … well, I / we did not receive a fresh bar of soap until I explicitly called and asked for one on the 10th day … that’s right, no new soap for 10 days. The maid had one day left her cleaning rag hanging on the bathroom door knob. I left it alone and it disappeared the next day. The room was generally clean, but the mirror was left open one day … they are little things, but the effect is one of inconsistency, which really spells mediocrity.
What really tore me a new one was arriving at the hotel on the last night, very late (2am) and finding that our keys had both died. So we trudged around to the front … *in the rain* … and I went to the front desk just steaming. I open with something along the lines of “how is it that both my keys are dead at this time of night?” The guy does not even stand up, just smiles and asks where I kept them? I respond with incredulity and he adds, again without standing up or touching his computer screen in any way, was it in your wallet?
Now I am livid … I bark “I don’t need this bullshit, I need working keys!”
Now he jumps up and finally looks me up at his terminal, apologizing that he was just asking questions. Think about the implications though … it is 2am and pouring rain … the lot is always full in front so I have clearly walked from the back of the hotel and am wet. I am angry that two keys have died at the same moment. And he presumes that I am an idiot and demagnetized both keys – all before he bothers to stand up and check to see of the computer did it …
Oh yeah … and there is still no diet pepsi in the damned machines :-)
The Hilton empire seems to have slipping standards these days …