Saturday, June 18, 2016

Quicken Cash Manager 2016 – *updated* Painful Process, Finally Working

Remember that post a few weeks ago where Quicken extorted be to buy the next version of Cash Manager in order to continue downloading from my bank?

Well, I finally caved in because (and they know this) I really did not have a choice.

And the install went well enough.

But it turns out that the product will not run. I have to have a Quicken ID, which apparently started in 2014 and was hardened in 2015. I finally created one and successfully authenticated it in email.

But it still won’t run. When trying to log in from the application, I get a vague “something went wrong” error. Googling about leads me to realize that this is very common. Also that Quicken has no email support. You have to phone and only during business hours.

* update *

Technical support on the phone dropped my call after waiting 20m in the queue. The chat session they suggest you start would not do anything and no pop-up warning showed up. So effectively, Quicken technical support does not exist.

The community, on the other hand, does exist. I tried the standard manual and mondo patches they recommend ad nauseum and neither would install on my version. I tried to follow a link to a Canadian version of the patch and it just showed “file not found” …

So I finally posted the exact same question with a lot of bitter vitriol and within less than an hour I was up and running. There is a new Canadian patch that updates the product just fine.


Quicken continues to be the 800 pound gorilla … but the shine is coming off the star. The product has been sold to some management group and who knows what they will do with it. The technical support is weak, although the community did respond with the correct info once I bluntly complained, so kudos for that.

Cash Manager 2016 seems to be running, but I will update this if I have any trouble with the bank downloads. I have seen stories …