I bought my Mazda 3 from Kanata Mazda in July of 2011, which means that it is 5 years old this month. They were sending me reminders for service for years, but that stopped about 2 years ago. The reason I know that is that I finally realized that I had not serviced the car in a long time and took it in. They said it had been two years, which made sense, given that they stopped reminding me.
So … the agreed to range of pad wear seems to start around 48000 km, and my car is approaching 50000, so it makes sense that the brake pads would be inspected. Especially when you consider that you can see the pads through the wheels without taking the wheels off.
They looked at all 4 tires, because they marked them all as 5/32 remaining tread. They also mentioned that I had a nail in the passenger rear tire, which accounted for the slow leak I experienced last year all summer. Yet they did not check the brakes.
I know this for two reasons:
1) They marked that it was not needed:
2) The breaks were metal on metal with 4 weeks, wrecking my rotors and forcing me to do an emergency brake pad replacement:
So what could they possibly have been thinking? The car has almost 50k on it and they have not seen it in 2 years. So ignore the brakes?
I have no idea how an organization can display such a disregard for basic procedure that takes almost zero time and has a direct bearing on safety. Sheer incompetence perhaps?